One of the things the technicians are hounded on is writing complete stories in their complaint, cause, and correction areas of the ticket. To keep them audit compliant, we have to have on record, on the repair order, exactly what the customer was saying was wrong with the vehicle, what was causing the problem, and how the technician corrected/repaired the issue.
I will give Keith props, but he did omit the details of the note, which would have put him that much over the top for no charge/non warranty complaints that he's not able to get paid for. Still, to note that the coupon is not only for Windex, but also Windex products? Made me smile.
0 comments:
Post a Comment